MEMO: CZU Lightening Complex Fire
To Our Treasured Students, Friends and Neighbors,
Our hearts are so heavy from the events of the last several days. Many of us have evacuated, and even watched our friends lose their homes. We have witnessed with awe and gratitude the outstanding work of our heroic first responders. We are here with you as the unknown of this year proceeds to throw us even more challenges.
First and foremost, we hope that you are safe! As the situation continues to unfold, we also hope that music might be a place of solace for you. We hope that it might act as a tool for connection with one another, or as a means to express the many emotions you may be feeling, as it does for us.
Secondly, we want to inform all of our current students that we will not be upholding our cancellation policy at this time. We know that many of you are in limbo as we await news and information. Your teacher will be in communication with you if they have not already, and we all understand if you need to pause lessons. We know that this may be overwhelming, and any communication that you can provide to us is greatly appreciated.
We also want you to know that we will be suspending all automatic payments set to process on September 1st, until we have a clearer picture of the coming weeks.
If you are a first responder, know that our gratitude for you is more than can be expressed in an email. Thank you!!
We are thinking, praying, and hoping with you. If there is any way that we can help support you in this time, please let us know.
Sydney Gorham and Heidi Garcia
Co-Owners of Mountain Music School
Our official statement as of July 2020
From the very beginning of the Pandemic, we have had to continuously evaluate our every step moving through our "new normal". We have been incredibly grateful for our students' support of our small business through this time- being flexible with us, supporting us, continuing to take lessons virtually with our teachers. We thank you for this!
We have made a statement from the very beginning as many others have, that the safety and well-being of our teachers, students and their families have been our top priority. This is as true today as it has always been. With this being said, because we have the amazing luxury that many others do not have of conducting our business virtually, we will continue to do so until further notice.
All of us at Mountain Music sympathize with the adjustments and difficulties that virtual lessons bring to the table. We have struggled with this adjustment in our own experiences in teaching. However, we believe that we need to continue in this format regardless of a Shelter in Place or not.
The only condition that we may offer in-person lessons is at the unsolicited request of the individual teacher (once SIP is lifted) as long as all safety protocols are strictly followed: Face Masks, hand washing before and after lessons, six foot distance between teacher and student, no lobby and proper ventilation in the studio where the lesson is taking place.
If this ever becomes an option, we will proceed with an email notifying the teacher's current students of the option conditional upon the signing of a waiver that acknowledging the risks involving in-person lessons. If you are a current student, please be sure we have the most up-to-date email for you!
Furthermore, if we were to ever proceed with any in-person lessons, we promise- to the best of our ability- complete transparency of the health our staff is in. If we were to ever become aware of any symptoms, we will take immediate action to notify all students and shut down any in-person lessons scheduled.
Again, thank you for helping us through this time by continuing lessons, supporting our teachers and reminding us of our purpose daily. We will forever be grateful to you and hope to continue to help sharpen minds through music.
With Kind Regards,
Heidi and Sydney